Ticketing & queues
Log every request as a ticket with priority, category, owner and status across channels.
Service Centre · Features
Everything a service centre needs, in one platform.
Log tickets, hold the SLA clock, validate warranty, dispatch field engineers, and track parts and resolution end to end — so support stays fast, accountable and profitable.
SLA clock & escalation
Track response and resolution SLAs with live countdowns and escalation before breach.
Warranty validation
Check warranty by product, serial and purchase date to bill correctly, every time.
Field-engineer dispatch
Assign and route engineers with ticket details, parts needed and customer location.
Spare-parts tracking
Reserve and consume parts per ticket, with stock, RMA and replacement tracking.
Knowledge & resolutions
Reuse known fixes and resolution notes to close repeat issues faster.
Customer updates
Keep customers informed by WhatsApp, SMS or email at each stage of the ticket.
Service billing
Bill out-of-warranty labour and parts with correct GST, or close in-warranty at zero.
Support analytics
First-response time, SLA compliance, resolution time and engineer load in one view.
Powered by the full EkaTantra stack
The same integrated modules behind every vertical — so reporting, compliance and data stay unified as you grow.
Point of Sale
Adaptive POS for every vertical — cash, card, UPI, split & 30+ gateways, thermal receipts, offline-first.
Inventory & Supply Chain
Real-time stock, recipes, FEFO, auto-reorder, full procure-to-pay with 3-way matching.
Finance & Tax
GL, AP/AR, GST/TDS/EPF, e-invoicing, global VAT/GST, fixed assets, budgets and treasury.
HR & Payroll
Multi-country payroll, attendance, biometric, recruitment, OKRs and learning.
Analytics & AI
Live dashboards, forecasting, RFM, menu engineering, churn & fraud scoring, custom reports.
Customer Growth
Loyalty, gift cards, promotions, reviews, CRM and multi-channel WhatsApp/SMS/email.
Ready when you are.
Start free, or see it tailored to your service centre.