Service Centre software, answered.

Yes — every request becomes a ticket with priority, category, owner and status, no matter which channel it arrives on.

Response and resolution SLAs run live countdowns with escalation before a breach, so promises stay honest.

Warranty is validated by product, serial and purchase date, so in-warranty work closes free and out-of-warranty is billed correctly.

You can assign and route engineers with the ticket, required parts and customer location, and capture sign-off on completion.

Parts are reserved and consumed against each ticket, with stock, RMA and replacement tracking.

Customers are kept informed by WhatsApp, SMS or email at each stage of the ticket.

First-response time, SLA compliance, resolution time and engineer load are available in support analytics.