Tickets pile up in email and chat with no priority or accountability.
Every request becomes a ticket with priority, owner, category and status, so nothing is forgotten and everyone knows what's theirs.
Tickets, SLAs & field service
Resolve faster, honour every SLA, never lose a warranty claim.
Log tickets, hold the SLA clock, validate warranty, dispatch field engineers, and track parts and resolution end to end — so support stays fast, accountable and profitable.
14-day free trial · no card · no sales call
40%
faster first response
98%
SLA compliance
0
lost warranty claims
1
queue for every channel
The problems we remove
Built around how a service centre actually runs.
SLAs are breached because no one is watching the clock.
Response and resolution SLAs run a live countdown with escalation before a breach, keeping promises honest.
Warranty status is checked manually, leading to wrong charges and disputes.
Warranty is validated by product, serial and purchase date, so in-warranty work is free and out-of-warranty is billed correctly.
Field engineers are dispatched by phone with no view of parts or location.
Assign and route engineers with the ticket, required parts and customer location, and capture sign-off on completion.
Everything in one place
Made for service & support centres.
Ticketing & queues
Log every request as a ticket with priority, category, owner and status across channels.
SLA clock & escalation
Track response and resolution SLAs with live countdowns and escalation before breach.
Warranty validation
Check warranty by product, serial and purchase date to bill correctly, every time.
Field-engineer dispatch
Assign and route engineers with ticket details, parts needed and customer location.
Spare-parts tracking
Reserve and consume parts per ticket, with stock, RMA and replacement tracking.
Knowledge & resolutions
Reuse known fixes and resolution notes to close repeat issues faster.
Customer updates
Keep customers informed by WhatsApp, SMS or email at each stage of the ticket.
Service billing
Bill out-of-warranty labour and parts with correct GST, or close in-warranty at zero.
Support analytics
First-response time, SLA compliance, resolution time and engineer load in one view.
A day in the life
From first order to closing the books.
- 1
Log the ticket
Capture the request with priority, category and owner across any channel.
- 2
Check warranty
Validate by product, serial and purchase date to decide chargeable or free.
- 3
Start the SLA
Response and resolution clocks begin, with escalation before any breach.
- 4
Dispatch & fix
Assign an engineer with parts and location, or resolve in-centre.
- 5
Track parts
Reserve and consume spares per ticket, including RMA and replacements.
- 6
Close & bill
Capture sign-off, bill out-of-warranty work and update support analytics.
“Tickets, SLAs, warranty and dispatch run as one flow — response times dropped and we stopped losing warranty claims.”
Service Manager · Consumer electronics service centre
Questions, answered.
Can I manage tickets from multiple channels?
Yes — every request becomes a ticket with priority, category, owner and status, no matter which channel it arrives on.
How are SLAs tracked?
Response and resolution SLAs run live countdowns with escalation before a breach, so promises stay honest.
Does it validate warranty?
Warranty is validated by product, serial and purchase date, so in-warranty work closes free and out-of-warranty is billed correctly.
Can I dispatch field engineers?
You can assign and route engineers with the ticket, required parts and customer location, and capture sign-off on completion.
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