Question 1

How do I onboard my business?

Accepted Answer

Visit /onboarding and complete the 3-step wizard. You'll choose your business type, subscription tier, and workspace name.

Question 2

How do I add my first menu item?

Accepted Answer

Go to Menu → Add Item. Fill in name, price, GST rate, and category. The item is immediately available in POS.

Question 3

How do I add staff?

Accepted Answer

Go to HR & People → Add Employee. PAN, UAN, and ESIC are optional but required for payroll tax exports.

Question 4

How do I open a shift?

Accepted Answer

On the POS page, click 'Open Shift' at the top. Enter your name and the starting cash float. Charges flow against this shift until you close it.

Question 5

Can I apply discount codes?

Accepted Answer

Yes — enter the code in the discount section, or use the % buttons for fixed discounts. Codes can be created in /promotions.

Question 6

How do split payments work?

Accepted Answer

Choose 'Split' as the payment mode, then enter the cash portion. The remainder is auto-allocated to the selected gateway.

Question 7

How do I file GST returns?

Accepted Answer

Go to /finance/tax. Select the period and click 'GSTR-1 (GSTN JSON)' to download the portal-ready file. Upload it on the GST portal.

Question 8

What is GSTR-2A reconciliation?

Accepted Answer

Compares your purchase bills against vendor declarations on the portal. Mismatches mean ITC may not be claimable.

Question 9

How do I generate Form 16 for an employee?

Accepted Answer

Tax Filing Centre → TDS → Form 16. Select FY and the employee ID. Download as HTML and print to PDF.

Question 10

What is auto-reorder?

Accepted Answer

Configure rules per SKU with reorder quantity and lead time. The system checks stock levels and can auto-create procurement requests when below the reorder point.

Question 11

How do recipes work?

Accepted Answer

Each menu item can have a recipe with ingredients and quantities. When orders are completed, ingredients are auto-deducted from stock.

Question 12

How do customers exercise their data rights?

Accepted Answer

We provide /api/compliance/data-export (right to access) and /api/compliance/data-deletion (right to erasure). Statutory financial records are retained but anonymized.

Question 13

How do I connect a thermal printer?

Accepted Answer

Network printers (ESC/POS): enter IP at /printer. USB/Bluetooth: use the base64 response with WebUSB or Web Bluetooth APIs.

Knowledge Base

Getting Started

POS

Finance

Inventory

Compliance

Hardware